Verizon Authorized Retailer – GoWireless in Boise, ID Closed now

Reviews about Verizon Authorized Retailer – GoWireless

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  January 02, 2020, by Dave Pena
  I went there yesterday to have my information transferred from one phone to another one after getting it back for a simple repair done. I wish I would of got the guys name but, he was very un-patient and looked annoyed that he could not charge me for this. I have the Shield Protection plan so again he came across annoyed he could not charge me for the shield protector, then went on to put the shield on my phone with very little care and as a result the shield is bubbling up on the edges. After handing me my phone back and saying " does this look right" with out checking it himself I said "yes" and gave him a Starbucks gift card for his time. I said "yes" because I could tell he was not happy to help me. Also keep in mind that the store was not busy, no body was waiting for service, he was not rushed. When I got back to my office my phone was not even activated there was a message asking me to call an 800 number to activate it and to find out NONE of my information; contacts, pictures, ect. were transferred. I had to spend an hour on the phone with a Verizon Tech to get my phone activated, contacts, pictures and ect. I asked more than once if this could of been done at the store and they said yes. I think what bothers me the most is he took the gift card and he did not deserved it. I am really surprised they would hire someone with lack of customer service for their store.
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  June 04, 2019, by Gayla Loyd
  The store manager Kevin took great care of me! I felt lost when my phone broke but he assured me that my information would transfer to the new one. I can't believe it but he did it! Also love the glass protector program! Have had it for years and will continue to buy! Best value for your dollar!!! I will return for every phone need I have!